Privacy Policy

Effective Date: 25-02-2025

Thank you for using [Ecommerce Pharmacy App] ("SHC100"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, address, e-mail address, mobile number, date of birth and any proof of your identity (National ID) and/or delivery address.
• Medical Information: Prescription details for order fulfillment.
• Payment Information: Billing details and transaction history (processed via secure third-party payment providers).
• Device Information: IP address, device type, operating system, and app usage statistics.
• Location Data: For order tracking and delivery (with user consent).

2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfill orders.
• To provide customer support and respond to inquiries.
• To improve app functionality and user experience.
• To comply with legal and regulatory requirements.
• To send promotional offers (with user consent).
• To enable secure payment transactions.

3. Consequences of not providing Personal Information

Providing personal information is essential for using our services. Not providing it may result in the inability to use certain features or services.

4. Data Sharing & Security

• We do not sell or rent your personal data.
• We share necessary information with delivery partners, payment providers, and regulatory authorities where required.
• We use encryption, Secure Socket Layer (SSL), and other security measures to protect your data.

5. Third-Party Services

Our app may contain links to third-party services (e.g., payment gateways). These services operate under their privacy policies, and we are not responsible for their practices.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for data processing.
• Request a copy of your personal information.

To exercise these rights, please contact us at shc100support@squaregroup.com.

7. Data Retention

We retain your data for as long as necessary to fulfill the intended purposes or comply with legal obligations.

8. Children’s Privacy

Our app is not intended for users under the age of 13. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be communicated via app notifications or our website.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Square Pharmaceuticals PLC
Email: shc100support@squaregroup.com
Address: SQUARE Centre, 48, Mohakhali C/A, Dhaka 1212, Bangladesh